D07.01 Ray Andrews papers

documents / D - Managing Quality /

Practice Leadership and Managing Quality

by Ray Andrews »

Leaders. Who’d want to be one! Everything starts at the top.

But, it’s lonely at the top. Tough, too.

Of course, leaders aren’t made – they’re created at birth… or so “they” say.

We all know that the buck stops with the leader. The leader is ultimately responsible for everything.

And when you’re the leader, there’s only one way to go. And that’s not up.

Read more by downloading the file below



The Story of Uncle Victor: The consequences of not delegating quality

by Ray Andrews »

Uncle Victor (Donaldson) was an Australian senior manager in a government-owned utilities organisation from the early 1970s to the mid-1980s. He presided over 100 or so employees, and was a charitable, well-travelled, affable chap who believed strongly in two philosophies concerning the workplace: leaders should set the example for all others to follow, and middle management (from which he had graduated) was bereft of talent.

Read more by downloading the file below

Ed. note: The short excerpts above are from 2 papers Ray Andrews wrote for Managing Quality in Architecture. These papers were published on the original MQIA website as adjuncts to Chapters 4.1 and 5.1 in that book.